1. What are your products used for?

All products are strictly intended for research and laboratory use only. They are not for human consumption, medical use, or veterinary purposes. 

2. Do you ship internationally?

Yes, we ship both locally and internationally. Delivery times may vary depending on destination and customs clearance. 

3. How long does delivery take?

Orders are typically processed within 24–72 hours. Shipping time depends on your location and courier service, usually between 3–10 business days internationally. 

4. Do your products come with COAs (Certificates of Analysis)?

Yes, COAs are available for selected products. They can be downloaded or requested directly from the product page. 

5. Can I return or refund my order?

Due to the nature of our products, all sales are generally final. Refunds or replacements are only issued for damaged, incorrect, or lost shipments. 

6. Are your products safe for human or animal use?

No. All products are strictly for laboratory research purposes only and are not intended for human or animal use under any circumstances. 

7. Do I need a prescription to purchase your products?

No prescription is required. However, all products are strictly intended for research and laboratory use only and are not for human consumption, medical, or veterinary use. 

8. How do I contact customer support?

You can reach our support team anytime at info@cyntarabiotech.com for order or product-related inquiries.