Cyntara Biotech

At Cyntara Biotech, we are committed to providing high-quality research products. Please review our refund policy carefully before making a purchase.

1. General Policy

All products are sold strictly for research and laboratory purposes only. Due to the nature of our products, all sales are final and we cannot accept returns for change-of-mind reasons, unless otherwise stated in this policy.

2. Eligible Refunds

Refunds or replacements may be considered only under the following conditions:

  • The vial received is damaged
  • The product is defective
  • An item is missing from your order
  • The incorrect product was shipped
  • The package was lost in transit (as confirmed by the carrier)

Where any of these apply, we will replace or refund the affected item at no cost to you.

3. Refund Request Requirements

To request a refund or replacement, you must contact us within 24 hours of receiving your parcel and provide:

  • Your order number
  • Clear photos of the outer carton, inner packaging, and the affected vial
  • A description of the issue

4. Processing Time

Approved refunds or replacements will be processed within 5–10 business days, depending on the payment provider and bank processing times.

5. Contact Us

If you have any questions about this Refund Policy, please contact us:

Cyntara Biotech
Email: info@cyntarabiotech.com