Cyntara Biotech

At Cyntara Biotech, we are committed to providing high-quality research products. Please review our refund policy carefully before making a purchase.

1. General Policy

All products are sold strictly for research and laboratory purposes only. Due to the nature of our products, all sales are considered final unless otherwise stated in this policy.

2. Eligible Refunds

Refunds or replacements may be considered only under the following conditions:

  • The product received is damaged during shipping
  • The incorrect product was shipped
  • The package was lost in transit (as confirmed by the carrier)

3. Refund Request Requirements

To request a refund or replacement, you must contact us within 48 hours of delivery and provide:

  • Order number
  • Clear photos of the product and packaging (if damaged or incorrect)
  • Description of the issue

4. Non-Refundable Items

The following are not eligible for refunds:

  • Opened or used products
  • Items damaged due to improper handling after delivery
  • Orders where incorrect information was provided by the customer
  • Products returned without prior authorization

5. Processing Time

Approved refunds or replacements will be processed within 5–10 business days depending on the payment provider and bank processing times.

6. Shipping Costs

Shipping fees are non-refundable unless the return is due to our error (wrong or defective item).

7. Contact Us

If you have any questions about this Refund Policy, please contact us:

Cyntara Biotech
Email: info@cyntarabiotech.com